Privacy Policy

Last updated: September 2026

The Laundorist LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website at thelaundorist.com, our mobile application, and our laundry pickup and delivery services (collectively, our "Services"). By accessing or using our Services, you agree to the practices described in this Privacy Policy.

Information We Collect

Information you provide to us:

• Contact details, such as your name, email address, phone number, and pickup and delivery addresses.
• Account information, such as your login credentials and service preferences.
• Order information, such as the items you send for cleaning, special instructions, and order history.
• Payment information. Payments are processed by our third-party payment processor; we do not store your full card numbers on our servers.
• Communications you send us, including customer support requests and messages about your orders.

Information collected automatically:

• Device and usage data, such as your IP address, browser type, pages visited, and how you interact with our website and app.
• Cookies and similar technologies that help our site function, remember your preferences, and measure performance. See the Cookies section below.

How We Use Your Information

• To provide and manage our Services, including scheduling pickups and deliveries and cleaning your items.
• To process payments and manage your account.
• To send order updates and service messages by email or text message. You can opt out of text messages at any time by replying "STOP" to any message or by emailing hello@thelaundorist.com.
• To respond to your questions and provide customer support.
• To improve our website, app, and Services.
• To send promotions or marketing messages where permitted; you can opt out of marketing at any time.
• To comply with legal obligations and protect our rights and property.

How We Share Your Information

We do not sell your personal information. We share information only in these situations:

• Service providers: companies that help us operate, such as payment processors, hosting and analytics providers, and delivery logistics partners. They may use your information only to perform services for us.
• Legal requirements: when required by law, regulation, or legal process, or to protect the rights, property, and safety of The Laundorist, our customers, or others.
• Business transfers: in connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Cookies and Tracking

We use cookies and similar technologies to keep our site working, remember your preferences, and understand how our Services are used. You can control cookies through your browser settings; disabling some cookies may affect how the site functions.

Data Retention

We keep your personal information for as long as your account is active or as needed to provide our Services, and as required to meet legal, accounting, or reporting obligations. When information is no longer needed, we delete or de-identify it.

Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your Privacy Rights

Depending on where you live, including under New Jersey law, you may have the right to request access to, correction of, or deletion of your personal information, and to opt out of certain uses of your information. To exercise any of these rights, contact us at hello@thelaundorist.com. We will respond as required by applicable law.

Children's Privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us and we will delete it.

Third-Party Links

Our website may link to third-party sites, such as review platforms and app stores. We are not responsible for the privacy practices of those sites, and we encourage you to read their policies.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page with a new "Last updated" date. Your continued use of our Services after changes are posted means you accept the updated policy.

Governing Law

This Privacy Policy and any disputes arising from it are governed by the laws of the State of New Jersey, without regard to its conflict of laws principles.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us:

• Email: hello@thelaundorist.com
• Phone: (888) 779-0792
• Address: The Laundorist LLC, 1200 Morris Turnpike, Short Hills, NJ